Self Stor Storage Frequently Asked Questions

A credit card isn’t required for reservations, in-person rentals, or billing purposes. For 4 weeks payments, you can pay in person with cash or debit card, or online with Interac debit at participating banks.

At Self Stor Storage, you can pay in person (cash, debit/credit card, money order, certified cheque), online, or via our Automated Payment Plan. We accept Visa, Mastercard, American Express, Interac, and Visa Debit payments. For added convenience, you can pre-authorize your 4 weeks payments by credit card or debit to avoid missing payments or incurring late fees.

Rent at Self Stor Storage is on a 28 day basis, and you pay for full segments.  Please contact your location’s property manager for further information.

Our billing cycle is 28 day, with rent due on the same day of the week of your move-in date. You can move in or out at any time during the 4 weeks.

You can vacate your storage unit at any time with notice to the staff, while being in good standing. Once you’ve removed all your items, please remember to take your lock with you.

If you miss a payment for your storage unit, you may incur late fees, and your access to the unit may be restricted until the balance is paid.

If the payment is significantly overdue, the facility may take steps to auction off the contents of the unit to recoup unpaid fees.

At Self Stor Storage, we require that the contents of the unit be insured through our $10 + tax per 4 weeks insurance program.

At Self Stor Storage, storage lockers are available for both short-term and long-term rental options, ranging from 28 day leases to extended contracts. You can rent a unit for as little as 4 weeks or for as long as you need, with flexible rental terms to suit your requirements.

To rent storage, you must be at least 18 years old and provide valid photo ID. If you’re underage, you can have someone of legal age sign the rental agreement on your behalf.

Absolutely. We accept debit cards for rentals.

Self Stor Storage does not offer outdoor parking. We offer vehicle storage, which is housed inside a storage unit.

Absolutely, business rentals require in-person completion.

Payment options include in-person payments, online payments, and automated payment plans for hassle-free management.

Yes, access is available every day from 6:00 am to 11:00 pm, except for specific locations.

One valid government-issued IDs, including one with a photo, are required.

Typically, the process takes 20-30 minutes, but it’s recommended to plan for additional time, especially when using movers.

No long-term contracts are required; a rental agreement is signed on a 28 day basis.

To choose the right size storage unit, consider the amount and type of items you need to store. You can use our online size guide or consult with our staff for assistance in selecting the appropriate unit size.

To choose the right size storage unit, consider the amount and type of items you need to store. You can use our online size guide or consult with our staff for assistance in selecting the appropriate unit size.

No, you can reserve a storage unit online, in person, or by telephone with just your first and last name and a contact phone number.

After reserving a unit, you’ll typically receive a confirmation email or call from the storage facility confirming your reservation details and providing any necessary next steps.

Yes, when reserving a unit, you can typically specify the size and type of unit you need based on availability at the storage facility.

There is no fee for reserving a storage unit.

Reservation periods vary by demand but valid for a certain period, such as 14 days. During this time, the unit is held for you until you finalize the rental agreement.

Yes, you can usually cancel or modify your reservation without penalty, as long as you do so within the specified reservation period. Check with the storage facility for their specific cancellation and modification policies.

Yes, you need to provide basic personal information such as your name, contact information, and sometimes a form of identification to reserve a storage unit.

Yes, we encourage you to visit and tour available units before making a reservation. This can help you determine the best unit size and type for your needs.

Notify the Property Manager during office hours if you lose your key.

Yes, hazardous items like food, flammable materials, firearms, and ammunition are prohibited. Contact the rental office for specific information about storing particular items.

Yes, access is available every day from 6:00 am to 11:00 pm using your access code. Exceptions apply to certain locations during holidays and office closure.

Costs for disposal may vary. Speak to the property manager to learn about available options and associated charges.

Yes, you can visit your storage unit 365 days a year during standard gate access hours. Exceptions apply to certain locations during holidays and office closure.

Yes, you can authorize others to access your unit by specifying their details on your lease.

Self Stor Storage offers premium security features including alarm systems, electronic gate access, and 24-hour video surveillance.

Gate access hours are generally from 6:00 am to 11:00 pm every day, including holidays.

Climate control is largely nonessential for most storage needs. Self Stor Storage maintains units within a temperature range of 10°C – 25°C to prevent damage.

Self Stor Storage does not allow any modification of the storage unit. However, you can use portable shelving and other organizational tools to maximize space within the unit.

While some facilities may provide locks for an additional fee, at Self Stor Storage, we provide you with a complimentary lock with the purchase of a storage unit. No ADMIN FEE either!

Gloves with a silicone or nitrile dot anti-slip surface provide excellent grip during a move. Look for gloves made of woven breathable fabrics like canvas or cotton to reduce sweating.

While masking tape can be used for labeling, it lacks the strength and adhesiveness of packing tape, especially for sealing moving boxes’ bottoms.

Duct tape is not recommended for moving boxes as it doesn’t adhere well to cardboard and may leave behind residue.

Packing tape may struggle to stick to dirty, dusty, or greasy surfaces. Ensure surfaces are clean for optimal adhesion.

Practically, there’s little difference; both can be used interchangeably for moving and shipping. Packing tape tends to offer better long-term adhesion.

Forearm forklifts are designed for two people, but hand straps can be used alone, ensuring even weight distribution.

Moving straps leverage physics to reduce physical strain and prevent injuries, making them invaluable for moving heavy objects.

Terry cloth, a lightweight cotton material, is highly absorbent, ideal for mopping up spills, wiping down furniture, or keeping hands dry during a move.

Disk locks offer greater security due to their design and placement of the shackle, making them harder to break compared to padlocks.

Storage locks can range from $10 to $20, but prices vary based on brand, quality, and type of lock.

Storage units typically use heavy-duty disc locks, padlocks, or cylinder locks, with preferences varying by facility.

At Self Stor Storage, we require the use of a disc lock. Don’t worry, we give you one complimentary lock with rental!

Essential packing supplies include boxes, tape, wrapping material like bubble wrap or foam, packing peanuts, and protective covers.

If newspaper is unavailable, packing paper or tissue paper can serve as alternatives for wrapping items.

The number of moving blankets depends on the size of the move and the items needing protection, but it’s wise to estimate and purchase a few extra.

Use plastic mattress covers or stretch wrap to protect the mattress from moisture and dirt during the move.

Packing paper can be used to wrap items, fill empty space in boxes, and provide padding between packed items to prevent damage.

Buying moving boxes is worthwhile for their low cost, reliability, and versatility compared to rental boxes.

Movers don’t have a preference, but a mix of small, medium, large, and extra-large boxes is recommended for varied items.

Movers recommend keeping box weight under 50lbs for safety and to avoid overloading concerns.